What should you do immediately after a car accident?
Shane Mullen, a personal injury attorney and Managing Partner at Mullen & Mullen Law Firm, explains what you should do right after a car accident.

What to Do Immediately After an Auto Collision

Shane Mullen, a personal injury attorney and Managing Partner at Mullen & Mullen Law Firm, explains what you should do right after a car accident.


What to Do Immediately After an Auto Collision

Verify your safety and the safety of any passengers.

Exit your vehicle when it’s safe to do so and verify if any other person(s) involved in the wreck have been injured. If anyone has sustained an injury you should immediately call 911.

Should I move my vehicle?

If possible you should avoid moving your automobile or allowing the at-fault driver to move their vehicle until after law enforcement officials have had the opportunity to examine the scene. Sometimes how the cars made contact can make all the difference in whether the insurance company accepts or denies your claim

If the automobiles must be moved before law enforcement officials arrive, to protect your safety or the safety of others, be sure to take multiple photographs of all vehicles involved in the wreck before they are moved.

I didn’t get photographs of the at-fault driver’s vehicle. Could that hurt my claim?

Potentially. Often times the damage to your automobile might only be moderate, but the damage to the car that hit you might be more substantial. The insurance company loves to conveniently not take photographs of the at-fault driver’s car.

How Can We Help?

Mullen & Mullen can help if you failed to take photographs of the at-fault driver’s vehicle. We have an in-house accident investigator. We routinely send our investigator to locate the automobile that hit you, take photographs of it and of the collision site if needed.

We will immediately send a “demand to preserve evidence letter” to the at-fault party or parties, as well as their respective insurance companies, so that the responsible party won’t tamper with or destroy evidence that is in your favor.  This evidence might include any and all photographs, as well as other documents, that could be critical to your insurance claim.

Should you call the police to the scene?

Yes. You should always attempt to have the Police investigate after a car accident. The results of the Officer’s investigation will be documented in a Texas Peace Officer’s Crash Report that could aid in establishing liability against the at-fault party or at-fault parties. If they try to make you simply exchange insurance information with the other drivers, you should  specifically request that the police officer complete a Texas Peace Officer’s Crash Report.

If the Police refuse to investigate, you should exchange insurance information with the at-fault driver and obtain at minimum, the following additional information: their name, date of birth, address, and driver’s license number. Also get contact information from any and all witnesses.

Insurance companies sometimes even attempt to deny claims where people have been rear-ended. They can claim you stopped suddenly. They can claim their insured was faced with a sudden emergency. If they can find a reason to deny your claim they will. Do not assume, just because you were rear-ended, that you do not need to call Police out to investigate the wreck.

How Can We Help?

Our in-house investigator can quickly request and obtain the Texas Police Officer’s Crash Report arising from the motor vehicle collision that caused your injury at no up-front cost to you.

What information should you get from witnesses at the scene?

Do not assume it’s okay to simply write down the name and telephone number of a witness. Some names are very common. Phone numbers change all the time.

Important: You should get the witness to provide you with his or her date of birth and driver’s license number. If you have a recording function on your phone, consider asking the witness to make a statement at the scene.

How Can We Help?

Our investigator has been trained in establishing fault on the other parties involved in your motor vehicle crash. This generally includes:

  • Interviewing and obtaining legally admissible fact affidavits from witnesses to your collision;
  • Running public records searches; and
  • Utilizing the Freedom of Information Act to obtain relevant documents associated with your wreck.

Should you tell people at the scene that you are injured, even if you are only a little bit sore?

Yes. This is because the truth is, you have been injured, even if you are only a little bit sore. If you have any pain whatsoever make sure to let law enforcement officials, as well as any emergency medical personnel, know that you are experiencing pain and discomfort.

Remember: Most people experience increased adrenaline and/or shock following a car accident which might mask pain or discomfort from their injury. In addition, many auto collision injury victims do not start to experience increased pain until a day or two after the collision.

Additionally, small children and infants can sustain injuries that are not readily apparent without professional medical attention. For instance, children under 1 year old are up to 4 times more susceptible to rib fractures than older children and such injuries may only be found by a doctor.

Should you seek medical attention as soon as you experience any pain or discomfort?

Yes. The insurance company could attempt to deny your claim if:

  1. You do not report an injury at the scene of the car wreck and delay seeking medical treatment;
  2. You report an injury at the scene but do not follow-up with a medical provider;
  3. You seek medical treatment but miss appointments and/or therapy sessions; or
  4. You have gaps in your medical treatment from your injury.

How Can We Help?

Our law firm has well-established relationships with medical doctors, chiropractors, surgeons, diagnostic facilities, hospitals / surgical centers, and pharmacies who can provide you with medical services and treatment at no initial cost to you. These medical providers, who typically specialize in treating accident injuries – will delay billing you for the services until your claim has concluded.

Join The Family That Wins

In the last 3 years, we’ve made TopVerdict’s annual Texas “Top 50 Personal Injury Settlements” list 43 times.

2022 Texas Top 50 Personal Injury Settlements Mullen & Mullen
2021 Texas Top 10 Motor Vehicle Accident Settlements Mullen & Mullen
Award for Texas Top 20 Personal Injury Settlements 2021 by Top Verdict
2021 Texas Top 50 Personal Injury Settlements Mullen & Mullen
2020 Texas Top 10 Motor Vehicle Accident Settlements Mullen & Mullen
2019 Texas Top 20 Settlements All Practice Areas Mullen & Mullen

Why Choose Mullen & Mullen to Handle Your Case?

According to TopVerdict.com, our Dallas attorneys consistently achieve some of the highest recoveries in the state of Texas. As a matter of fact, in the last three years we’ve made their “Texas Top 50 Personal Injury Settlements” list 43 times. For example, in 2021 one of our claims made the Top 10 list, eight made the Top 11-20 list, and ten made the Top 21-50 list. When you factor in our reduced 29% contingency fee, we are confident we will help you recover more. At Mullen & Mullen, we pride ourselves on routinely recovering full policy limits for our clients without the necessity of costly and time-consuming litigation.

We have access to state-of-the-art diagnostic technology through well-established relationships with medical doctors, surgeons, physical therapists, chiropractors, neurologists, counselors, and other healthcare providers in the entire DFW Metroplex. You receive the quality medical attention you need from local providers near where you live or work. These providers specialize in treating people hurt in accidents of all kinds and they know how to properly document injuries to meet the legal burden of proof in your personal injury case. These providers are also willing to delay billing collections until after your case is resolved so you can focus on recovering without additional stress. Physicians that don’t routinely treat accident victims as part of their practice usually turn away patients over fear of being involved in the legal process or fear of health insurance companies refusing to pay accident-related healthcare bills. Please call us at 214-747-5240 for a free consultation and some advice.

Even if you don’t have health insurance or can’t afford your deductible, Mullen & Mullen will secure you the quality healthcare and state-of-the art diagnostics you deserve with no upfront out of pocket costs.

Shane, Joseph and Regis have almost 100 years of combined experience practicing personal injury law. That doesn’t even include the combined experience of the attorneys that serve as of-counsel to Mullen & Mullen at no additional cost to our clients. Our firm continues to evolve, but we never forget our Core Values. We do the right thing, handle cases the way we would want our own case handled, and we truly listen to clients. We have over 40 years of local knowledge, and that matters!

Some lawyers forget that they represent the client, but we never have. Our legal team will make YOU the priority. You are the boss, and we will respond quickly to your requests for case updates and assistance. We guarantee that when you need to speak to your counsel, you will speak directly to your counsel, not to a paralegal or secretary, because that’s the way it should be.

Most firms hire an investigator to help develop evidence on your case and charge you back for that service. Our firm, however, has 2 full-time accident investigators on staff and we offer their services to you for free. This is another way we will maximize your compensation.

They say a picture is worth a thousand words. Video footage is worth a lot more. Our in-house videographer allows us to capture the true impact the accident has on your life beyond mere words on a piece of paper.

When necessary, Mullen & Mullen Law Firm uses cutting edge technology like 3D imaging videos to fully demonstrate the extent of our clients’ injuries to the insurance companies. This also helps maximize the value of your claim.

Mullen & Mullen’s attorneys live and work right here in Dallas, and always have. We believe in paying our success forward by helping people in the North Texas community, and are dedicated to supporting these local charities.

More Than Just Legal Representation
Mullen & Mullen:
The Mullen & Mullen Way


Our success rate speaks for itself. We consistently earn awards from TopVerdict.com for achieving the highest settlement amounts in Texas. In fact, no other law office made their 2021 Texas "Top 50" personal injury settlements list as many times as we did. We placed on it nineteen times in a single year.


You'll always be kept in the loop regarding the status of your case. Calls are answered promptly, and you can even text your dedicated legal team directly 24/7.


We'll make you feel like part of the family, not just another case. Our compassionate lawyers will take the time to listen to your story, comprehensively understand your unique circumstances, and we will tailor our legal strategies accordingly. Your best interests are at the forefront of everything we do.


Mullen & Mullen has been a mainstay in the North Texas community since 1983. Our attorneys are always willing to meet with injury victims face-to-face. You won’t be dealing with some call center hundreds of miles away or on the other side of the country (or world).


We won’t back down or be intimidated in any form or fashion. We will not allow insurance carriers to delay, deny, or minimize your claim. We never hesitate to recommend litigation if it is necessary to achieve a just outcome.

Attorney Access

When you work with a big law firm, you'll most likely be assigned a case worker and may never even talk to your attorney. Our attorneys make themselves available and invest in your case personally.

Discounted Contingency Fee

Of course we only get paid when you do. And when we do, we discount our legal fees to 29% instead of the industry standard 33.3% for claims that settle without litigation.

Top Reviewed

It's not just the hundreds of 5-star reviews that we've earned, but the things that our clients say. Read our reviews and you'll quickly see that we put passion into our work.

What's Next?
Case Evaluation
Following an accident or injury, it is important to speak with an experienced attorney about the specific circumstances of your potential personal injury case.
Accident Investigation
We always investigate each personal injury claim, thoroughly gather evidence, and consult with experts when necessary to develop a strong foundation for your personal injury case. Unlike most law firms, our in-house investigative team - and dedicated videographer - are included at no additional cost to you.
Legal Strategy
Every personal injury claim is unique. Our attorneys will create a highly customized legal strategy tailored to fit the individual circumstances of your case.
Demand Letter
A settlement demand package is prepared that outlines liability and damages including injuries, medical bills, lost wages, pain and suffering, and more. It is typically sent to the at-fault party's insurance company.
Case Settles or Goes to Litigation
Most of our claims settle during the demand negotiation process. We’re dedicated to getting the best possible result for all clients, however, and never hesitate to recommend the filing of a personal injury lawsuit if we believe that is what is required to maximize YOUR compensation.
Ready to Get Started?

The Mullen & Mullen family is here to address your concerns and make the path to recovery smooth. There are no fees to get started and you pay $0 if we don’t settle your case.

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